Privacy policy
Last updated 25 September 2026
This policy explains how ByBrand collects and uses personal information when you visit bybrand.co.uk or get in touch with us.
Who we are
ByBrand is a trading style of Chill Brands Group Plc, registered in England and Wales, no. 09309241. Registered office: Eastcastle House, 27-28 Eastcastle Street, London W1W 8DH. Chill Brands Group Plc is the data controller for the personal information described in this policy.
What we collect
- Details you give us through our enquiry form: your name, email address, phone number, brand name, the package you're interested in and anything you tell us about your product.
- Anything you send us by email or tell us on a call.
- Basic technical information, such as your IP address and browser type, which is processed automatically when you load our website.
How we use it
- To reply to your enquiry and discuss how we could work together.
- To deliver our services if you become a client.
- To keep proper business records.
- To send you occasional updates about our services if you've enquired or worked with us. Every email includes a way to opt out, or you can just tell us.
We rely on our legitimate interests in responding to business enquiries and running our business, and, where you're asking about our services, on taking steps at your request before entering into a contract.
Who we share it with
We don't sell your information. We share it only with service providers who help us run the business, such as our website host and our email and customer management tools, under contracts that require them to protect it. We may also share it with professional advisers, or where the law requires us to.
Some of these providers may process information outside the UK. Where they do, we make sure appropriate safeguards are in place.
How long we keep it
If you enquire but don't become a client, we keep your details for up to two years after we last spoke. If you become a client, we keep them for as long as we work together and afterwards for as long as we need to for legal, tax and accounting purposes.
Your rights
You can ask us to give you a copy of your information, correct it, delete it, restrict how we use it or transfer it to someone else. You can also object to us using it, including for marketing. To do any of these, email us at the address below.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk. We'd appreciate the chance to put things right first.
Cookies
Our website doesn't use cookies or tracking tools. Our fonts are loaded from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when you visit. If we add analytics or other non-essential cookies in future, we'll ask for your consent first and update this policy.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
For more information, email hello@bybrand.co.uk.